Warranty
At Marshmalloo, we’re committed to providing you with the best sleep experience possible. That’s why we stand behind our products with a hassle-free warranty designed to give you peace of mind.
What Does Our Warranty Cover?
Your Marshmalloo Pillow comes with a 1-Year Limited Warranty, which covers any defects in materials or workmanship. Here’s what that includes:
Material Defects
Issues with the fabric, seams, or filling that affect the pillow’s performance.
Workmanship Defects
Problems with the assembly or construction of your pillow.
What’s Not Covered?
Our warranty doesn’t cover normal wear and tear, misuse, or damage caused by:
- Our warranty doesn’t cover normal wear and tear, misuse, or damage caused by:
- Improper care or cleaning
- Accidental damage (e.g., stains, cuts, or burns)
- Unauthorized modifications
How to File a Warranty Claim
If you believe your Marshmalloo Pillow has a covered defect, follow these steps:
1. Contact Us
Reach out to our Customer Care team at warranty@marshmalloo.com or call us at 1-844-SMORE-SLEEP 1-844-766-7375
2. Provide Proof of Purchase
Include your order confirmation or receipt in your email.
3. Describe the Issue
Send a detailed description and, if possible, photos of the defect.
Our team will review your claim and guide you through the next steps. If approved, we’ll repair or replace your pillow at no additional cost to you.
Additional Notes
- The warranty applies only to purchases made directly from Marshmalloo or an authorized retailer.
- The warranty is non-transferable and applies only to the original purchaser.
- Machine washing your pillow according to the care instructions provided will not void the warranty.
Sleep Confidently with Marshmalloo
We’re here to ensure every moment with your Marshmalloo Pillow is as comfortable and delightful as it should be. If you have any questions about your warranty or need assistance, our team is ready to help!
