Shipping policy
Shipping Policy
At Marshmalloo, we strive to make your shopping experience as smooth as possible. Below are the details of our shipping policy:
Shipping Fees
- Contiguous USA: A flat rate shipping fee of $9.99 applies to all orders shipped within the contiguous United States.
- Free Shipping: Orders over $100 within the contiguous USA qualify for free shipping.
- Outside Contiguous USA: Shipping costs for orders outside the contiguous United States, including Alaska, Hawaii, and U.S. territories, will be calculated at checkout based on your location.
Shipping Carriers Orders may be shipped using USPS, UPS, or FedEx, depending on your delivery address and the best available option.
Processing and Delivery Times
- Orders are typically processed within 1-2 business days.
- Most orders are shipped within 3-5 business days after processing.
- Once your order ships, you'll receive a confirmation email with tracking details.
Estimated Shipping Times
- Contiguous USA: 3-7 business days for delivery after shipment.
- Non-Contiguous USA: Delivery times may vary based on location.
Order Tracking After your order is shipped, we’ll provide a tracking number so you can monitor your shipment’s progress.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact our support team within 5 business days of delivery. We will assist you in resolving the issue and, if necessary, arrange for a replacement.
For any further questions or support, feel free to reach out to us at support@marshmalloo.com or 1-844-766-7375 (1-844-SMORE-SLEEP). We’re here to help ensure your Marshmalloo experience is exceptional!